Why am I getting an error message when I try to pay?

Please double check the following:

  • You're using a credit card or a debit card with a credit card logo on it.
  • You're entering the correct CCV number. This number is often the last group of numbers on the back of your card. Depending on your card, it could be anywhere from 2-4 digits. Most cards have 3-digit CCV numbers.
  • Your credit card number is not more than 16 digits long.
  • You're not using any special characters in your credit card information, such as accent marks.

If your card still doesn't work, please contact your card provider for further assistance, try a different credit or debit card, or try paying through PayPal if the seller activated that option.

If you have any questions that are not covered in these documents, or you need additional information, please contact us directly. contact us directly.

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